CONTACT US TODAY: 1.866.OUTDURA
© Outdura All Rights Reserved Terms & Usage Sitemap
447 Main Street
Toll-Free: 866.688.3872
Fax: 828.759.2156
Toll-Free: 866.688.3872
Fax: 828.759.2156
Outdura
CUSTOMER CARE
WARRANTY
» Limited Warranty for Outdura® Fabrics
Outdura warrants its 8-ounce fabric for five years from the date of the original
purchase and warrants its 9.25-ounce Outdura fabric for six years from date of
original purchase. The Outdura warranty covers the fabric becoming
unserviceable as a result of loss of color or strength from normal exposure
conditions, including sunlight, mildew, rot and atmospheric chemicals, if the
fabric has been properly installed, used and maintained. The warranty does not
cover labor and installation supplied by the dealer. The warranty also does not
apply against deterioration of any kind due to abusiveuse, accidental burns, negligence, vandalism, perforations, or acts of God.
» Getting Service and Making a Claim
Consumers should call the dealer from whom the product was purchased so the installation can be inspected. The dealer will contact Outdura to secure replacement fabric. The warranty is valid only if accompanied by a copy of the bill of sale for the item purchased plus a sample of the fabric with the original Outdura® care tag affixed.
» Warranty Responsibility
Outdura's responsibility is limited to replacement of fabric, free of charge. The Outdura warranty gives customers specific legal rights and customers may also have other rights, which vary from state to state.
» Limited Warranty for Outdura® Fabrics
Outdura warrants its 8-ounce fabric for five years from the date of the original
purchase and warrants its 9.25-ounce Outdura fabric for six years from date of
original purchase. The Outdura warranty covers the fabric becoming
unserviceable as a result of loss of color or strength from normal exposure
conditions, including sunlight, mildew, rot and atmospheric chemicals, if the
fabric has been properly installed, used and maintained. The warranty does not
cover labor and installation supplied by the dealer. The warranty also does not
apply against deterioration of any kind due to abusiveuse, accidental burns, negligence, vandalism, perforations, or acts of God.
» Getting Service and Making a Claim
Consumers should call the dealer from whom the product was purchased so the installation can be inspected. The dealer will contact Outdura to secure replacement fabric. The warranty is valid only if accompanied by a copy of the bill of sale for the item purchased plus a sample of the fabric with the original Outdura® care tag affixed.
» Warranty Responsibility
Outdura's responsibility is limited to replacement of fabric, free of charge. The Outdura warranty gives customers specific legal rights and customers may also have other rights, which vary from state to state.
FABRIC SWATCHES
MEET OUTDURA
Karen Williams and Brenda Sewell-Bost have been involved in the design, merchandising and coloring of our fabrics since the inception of their award-winning line from Outdura. If you have you have a question for our designers, you can submit them here.
Becky Lane
Sales Support Manager
Our service extends well beyond the sale, and our experienced Customer Care staff stand ready to answer all your questions and address any concerns.
Call Us
Monday to Friday
8am and 5pm (EST)
828.759.2105
(toll-free)
866.OUTDURA
Or, email Becky
Sales Support Manager
Our service extends well beyond the sale, and our experienced Customer Care staff stand ready to answer all your questions and address any concerns.
Call Us
Monday to Friday
8am and 5pm (EST)
828.759.2105
(toll-free)
866.OUTDURA
Or, email Becky